Thanks for visiting the RV repair tech who is committed to
"The Golden Rule is our guide"
Hi, my name is Keith Akesson.
As full time RV'ers we know how expensive RV repairs can be and how hard it is to find a service technician who isn't out to clean out our pocketbook. That is why we pledge to give you "Golden Rule" service.
What is "Golden Rule" service? Well, as you remember the Golden Rule says...
"Do unto others as you would have them do unto you."
So what would I want from an RV repairman?
... When I visit his website, I expect to see his prices. If they're not listed, I
wonder why he isn't revealing them.
.... I want to talk to a person when I call, not an answering machine.
... If I need to talk to the technician (and he is on a job) I want him to return
my call within 1 or 2 hours instead of 1 or 2 days.
... I want to be able to get some good advice over the phone.
... I want the repairman to be completely honest with me.
... I want the rate he charges to be at the lower end of the scale.
... I want him to be qualified, factory trained and know what he is doing.
... I don't want him to keep replacing parts until it's fixed. That can get real
expensive! I want him to diagnose the problem until he finds out exactly
what is wrong, then explain to me what is wrong and why.
... Most repairmen charge for 1 hour minimum. I want the full hour.
If there is still time during that first hour I want him to...
...check my batteries ("I hate doing it")
...do a gas pressure test to see if I have any propane leaks ("I don't
have the tools to do it").
...If there is still time left I want him to ask me if there is anything else
he can do for me while he is still on the clock ("if I am going to pay
the mimimum 1 hour charge. I want 1 hour of work out of him".)
THIS IS OUR PLEDGE TO YOU. WE PLEDGE TO TREAT YOU, OUR FELLOW RV'ER, THE SAME WAY WE WOULD WANT TO BE TREATED.
From now on, you have a friend in the RV industry.
My professional qualifications
I have 11 years experience as an RV mobile service technician (and am factory trained and certified by Dometic (refrigerators, air conditioners and awnings), Norcold (refrigerators) and the Coleman company (air conditioners). During our travels around the USA I did over 1,500 RV repairs of all kinds. I have saved my fellow Rv'ers thousands of dollars by giving quality work at honest and fair rates.
What I do
I do electrical, plumbing and appliance repairs (air conditioners, ranges, water heaters, furnaces, refrigerators), as well as deal with electric step, awning, toilet, and basic jack and slideout operational issues. I also repair exterior leaks and apply roof coating.
If you are considering buying a used RV, I also conduct pre-purchase inspections. This is not a structural inspection. It is an "operational" inspection that covers everything that is supposed to operate (not including engine and drive train), and includes a cost estimate of any needed repairs. I will inspect all the appliances, water and electrical systems, awning, slide out, jacks and steps.
I will also be looking for obvious signs of water leakage and will examine the vent and seam seals on the roof. (I say "obvious" because RV's are leaking machines the moment they come from the factory. Road vibration shakes those seams, windows and doors and the best sealing job in the world will not last long. And many times cracks and leaks are so small that they are INVISIBLE until they cause real dry rot damage, which can also hide undetected in the walls. I will look for these things but make no promises of any kind about the results of this search.)
Always remember when buying a used RV - "Let the buyer beware". (There's a reason they say that). And also - NEVER TAKE A SELLER'S WORD FOR ANYTHING. Every promise must be in writing and never make final payment until it has been demonstrated in your presence that every promise/statement has been fulfilled.
The charge for a pre-purchase inspection is $100 (the service charge is extra), which could save you $1,000 or more. Please call me for a copy of my inspection list so you will know exactly what I issues I am looking for.
What I do not do
I DO NOT do body, structural, dry rot, engine, chassis, drive train or brake work.
For trailer/fifth wheel brakes please call one of the other techs or take it in to a shop. For mobile work I recommend Tim's RV (Vancouver area).
Who I trust
There are 2 shops that I trust completely to put you first. The first is Laurelhurst RV Distributors. If your repair has to be done in a shop, they are the finest anywhere. I ought to know. I used to work for them. They specialize in appliances and body work. Call them @ 1-800-234-4328. Ask for "Ed" in the Service Dept. If you are not sure if it has to go to the shop, give me a call and we will figure it out over the phone.
The 2nd shop I trust is the service department at NW RV Sales located just north of Salem. The owner, Russ Johnson is a good man of character and integrity - rare qualities these days.
For parts and supplies, I recommend the parts department of Curtis Trailers. They are friendly, professional, helpful and will put you first.
For mechanical work I highly recommend Alex Ortega at A&M Auto Care, 18071 S.E. Division St., 503-665-5525. He is committed to the same customer standards as I am. You can trust his work, his customer service and his commitment to reasonable, fair prices.
For mobile mechanical work, I recommend Big Rig Automotive,503-608-8517. I have received good reports from very satisfied RV'ers regarding their work and prices.
What I charge
Service call fee:
Effective Jan. 1, 2012 my rates are $40 inside the Portland city limits (the lowest anywhere). Add $1.00 per mile(one way) for each mile beyond 20 miles. If the job requires me to wait for parts to be shipped in and I need to come back, there will be a 2nd low service charge of $1 per mile.
My standard rate is $85 per hour with a one hour minimum. However, due to our dificult economic times I charge a reduced rate for those who do not have the benefit of insurance or are out of warranty. That rate is $60 per hour. Please note that all overtime (after 5:00 P.M., Saturday and Sunday) work is at time and one half (1 1/2). Holiday work is at double time (2x).
$60 ($40 for the service call and $20 for the diagnosis). If we do the work, this fee is applied to the repair price.
What I accept
I accept thank-yous, handshakes and an occasional hug. But to help me stay in business providing the most inexpensive RV repair in town, I have to also ask for payment. Cash is good, checks are also good (I drop every check on the ground to see if it bounces [I haven't had one bounce yet]!)
I also accept credit/debit cards. They have to be processed through this website. Just click on the "Buy Now" button on the upper left corner of this page and follow the prompts. And please include an additional 3% to cover the service charge that I incur from my credit card processor.
This is a very nominal fee considering my prices are 30-75% lower than my competitors.
Well, that's about it. If you would like to read about what really turns us on, please click go to the next page, called "About us" at the top of this page.
My number is 971-506-1935.
"Thanks again for visiting. Hope yours is a good day today."